Return & Refund Policy

Lanka Stock Portfolio ("we," "our," or "us") provides a subscription-based portfolio management service. This Return & Refund Policy outlines the terms and conditions regarding refunds for subscription payments made through our online payment gateway.

Important: Please read this policy carefully before making a payment. By completing a payment, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

1. Service Nature

Lanka Stock Portfolio is a digital subscription service that provides:

Online portfolio management and tracking tools
Stock transaction recording and analytics
Real-time portfolio performance reports
Access to platform features and functionalities

Digital Service: As a digital subscription service, once payment is processed and your account is activated, you immediately gain access to all platform features.

2. Refund Eligibility

Eligible for Refund

Payment Processing Errors: If payment was charged but account was not activated due to technical issues
Duplicate Payments: If you were charged multiple times for the same subscription
Unauthorized Transactions: If payment was made without your authorization (subject to verification)
Service Non-Delivery: If service was not provided as described due to platform failure

Not Eligible for Refund

Change of Mind: Refunds are not available if you simply change your mind after payment
Account Usage: If you have used the service after payment was processed
Subscription Expiry: No refunds for unused portions of expired subscriptions
Violation of Terms: Accounts terminated due to violation of Terms of Service are not eligible for refunds
Technical Issues (User-Side): Issues related to user's device, browser, or internet connection

3. Refund Request Process

How to Request a Refund

Contact Us: Send an email to niroshlk@gmail.com with the subject "Refund Request"
Provide Details: Include your account username, payment transaction ID, payment date, and reason for refund
Verification: We will verify your payment and account status
Response: You will receive a response within 5 business days
Processing: If approved, refund will be processed within 10-15 business days

Required Information

Account username or email address
Payment transaction ID (from PayHere receipt)
Payment date and amount
Reason for refund request
Any supporting documentation (screenshots, receipts, etc.)

4. Refund Processing Time

Processing Timeline

Request Review: 3-5 business days
Approval Notification: Within 5 business days of request
Refund Processing: 10-15 business days after approval
Payment Gateway Processing: Additional 3-5 business days (depends on bank/payment provider)

Total processing time: Approximately 15-25 business days from request to refund appearing in your account.

5. Refund Method

Refund Processing

Refunds will be processed to the original payment method used for the transaction
If original payment method is unavailable, we will contact you to arrange an alternative method
Refund amount will be in the same currency as the original payment (LKR)
Any transaction fees charged by the payment gateway may be deducted from the refund amount

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

Important: Cancellation does not automatically entitle you to a refund. Refunds are only provided in accordance with the eligibility criteria outlined in Section 2 of this policy.

Cancellation Effects

Your subscription will remain active until the end of the current billing period
You will continue to have access to all features until subscription expiry
No automatic renewal will occur after the current period ends
Your account data will be retained according to our data retention policy

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

Contact Us: Provide additional information or clarification to support your case
Escalation: Request a review by our management team
Payment Gateway: Contact PayHere support if the issue is related to payment processing
Legal Recourse: You have the right to pursue legal remedies as per applicable laws in Sri Lanka

Contact Us for Refund Requests

For refund requests or questions about this policy, please contact us:

Service: Lanka Stock Portfolio

Email: niroshlk@gmail.com

Developer: Nirosh Ranathunga

We will respond to your refund request within 5 business days.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our service after changes constitutes acceptance of the updated policy.